Question 1

What services does FastOn Logistics provide?

Accepted Answer

FastOn Logistics offers comprehensive shipping and logistics solutions including express delivery, freight shipping, warehousing, e-commerce logistics, and international shipping. We serve Mumbai, Navi Mumbai, Thane, and provide pan-India coverage with global shipping capabilities.

Question 2

What areas do you cover for delivery?

Accepted Answer

We provide delivery services across Mumbai Metropolitan Region including Mumbai, Navi Mumbai, Thane, and surrounding areas. Our network extends pan-India to all major cities and towns. For international shipping, we serve USA, Canada, UK, Europe, Middle East, Australia, New Zealand, and Southeast Asia.

Question 3

Do you offer same-day delivery in Mumbai?

Accepted Answer

Yes, we provide same-day delivery service within Mumbai Metropolitan Region for bookings placed before 2:00 PM. Delivery is completed within 6-12 hours depending on pickup and delivery locations. Same-day delivery is available Monday-Saturday.

Question 4

What is the step-by-step shipping process?

Accepted Answer

Our shipping process: Request quote, schedule pickup, our team collects your package, package is processed and labeled, shipment moves through our network with real-time updates, delivery attempted at destination with signature confirmation, and delivery confirmation sent via SMS/email.

Question 5

How long does the shipping process take?

Accepted Answer

Delivery timeframes: Same-day delivery 6-12 hours within Mumbai, Express delivery 24-48 hours for metro cities, Standard delivery 3-5 business days pan-India, International air freight 5-10 days, International sea freight 15-30 days.

Question 6

How is shipping cost calculated?

Accepted Answer

Shipping costs are calculated based on actual weight or volumetric weight (whichever is higher), distance between locations, service type (same-day, express, standard), declared value for insurance, and additional services like COD or special handling. Call 7021919903 for personalized quotes.

Question 7

Do you offer discounts for bulk shipments?

Accepted Answer

Yes, we provide attractive discounts for bulk shippers. 50+ shipments get 10-15% discount, 100+ shipments get 15-20% discount, and 500+ shipments receive custom enterprise pricing. Business accounts receive dedicated account managers and credit facilities.

Question 8

How do I get a shipping quote?

Accepted Answer

Get instant shipping quotes by using our online calculator, calling/WhatsApp 7021919903, or emailing fastonlogistics@gmail.com with shipment details. Quotes are provided within 2 hours and are valid for 7 days.

Question 9

How can I track my shipment?

Accepted Answer

Track your shipment using your tracking number on our portal, receive automated SMS and email updates, call customer support at 7021919903, or send your tracking number via WhatsApp. Tracking is updated every 2-4 hours.

Question 10

Can I change the delivery address after shipping?

Accepted Answer

Yes, delivery address changes are possible if shipment hasn't reached destination hub. Contact us at 7021919903 with your tracking number and new address. Address changes within the same city are usually accommodated without extra charges.

Question 11

Which countries do you ship to internationally?

Accepted Answer

We provide international shipping to 200+ countries including USA, Canada, UK, Germany, France, UAE, Saudi Arabia, Australia, New Zealand, Singapore, Malaysia, Thailand, and more. We offer both air and sea freight options with door-to-door service.

Question 12

What documents are required for international shipping?

Accepted Answer

International shipping requires commercial invoice (3 copies), packing list, customs declaration, sender and recipient ID proofs, export license if applicable, certificate of origin for certain countries, and specific permits for electronics, food, or pharmaceuticals.

Question 13

Who pays for customs duties and import taxes?

Accepted Answer

Customs duties are typically paid by the recipient (DDU terms). We also offer DDP where sender pays all duties. Duties vary by country, product category, and shipment value. Most countries waive duties on shipments below $50-200 value.

Question 14

What are the basic packaging requirements?

Accepted Answer

Use sturdy corrugated boxes appropriate for item weight, wrap items in bubble wrap or foam, fill empty spaces with packing materials, seal with strong packing tape, apply clear labels, and mark FRAGILE if applicable. We provide packaging materials at our branches.

Question 15

How should I pack fragile items?

Accepted Answer

Fragile items require double-walled boxes with minimum 2-inch clearance, multiple layers of bubble wrap, foam corners for glass/ceramic, cardboard dividers for multiple items, fill all voids, and mark as FRAGILE on all sides. We offer professional packing services.

Question 16

What are the size and weight limits for packages?

Accepted Answer

Standard parcels up to 30kg and 150cm total dimensions. Express delivery up to 20kg. Heavy parcels 30-100kg with special handling. Oversized items up to 300cm with freight service. Minimum size: 15cm in at least one dimension.

Question 17

How do I set up a business account?

Accepted Answer

Email fastonlogistics@gmail.com or call 7021919903 with business details. Provide company documents, GST certificate, and signatory ID. Receive customized pricing proposal. Sign service agreement. Get dedicated account manager and portal access in 2-3 days.

Question 18

Do you integrate with e-commerce platforms?

Accepted Answer

Yes, we integrate with Shopify, WooCommerce, Magento, Amazon, Flipkart, BigCommerce, and custom websites via REST API. Features include automatic order import, rate calculation, label generation, real-time tracking, and analytics dashboard.

Question 19

Can you handle warehousing and fulfillment?

Accepted Answer

Yes, we provide secure warehouse facilities in Mumbai with 24/7 surveillance, climate-controlled storage, inventory management system, pick-pack-ship fulfillment, kitting services, quality checks, and same-day order processing. Flexible plans from 100 to 10,000+ sq.ft.

Question 20

How do I file a claim for lost or damaged shipment?

Accepted Answer

File claims within 7 days by calling 7021919903 or emailing with tracking number. Provide photos of damage, submit original invoice, fill claims form. Investigation completed in 48-72 hours. Approved claims processed within 10-15 business days.

Question 21

What is your liability for damaged or lost packages?

Accepted Answer

Standard liability is ₹5,000 or declared value (whichever is lower) for domestic shipments. International shipments covered up to declared value with maximum $100 per kg. Additional insurance available at 1% of declared value. Business accounts receive enhanced coverage.

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